To get started, please use the link https://xcel.taracan.com/ClientPortal to log into your TARA USA account.

Then follow the instructions in this user to:

  • Track your order
  • Open the order
  • Attach Invoice
  • Download Customs documents

Track Orders

Once on the main page, select ‘Tracking’.

  • Then enter your order tracking ID# in the provided field.
  • Change the Order Submitted Date From and Order Submitted Date To fields to the date the order was created.
  • Note that the last 6 digits of the Order Tracking ID# (2135.021919) is the date the order was created and the order tracking ID# will be provided via email within an order notification.
  • Click on ‘Show Results’ to reveal your order.
  • Click on the Order Tracking ID# to open the order.

Attach Supplier’s Invoice

Select ‘Attach Files’

  • From the Attach Document dialogue box, click ‘Choose File’.
  • Choose the scanned suppliers invoice from your computer’s file directory.
  • Then click ‘Upload File’ to attach the supplier’s invoice to the order.
  • Lastly, click ‘OK’ to confirm successful file upload.

Download Customs Documents

Select ‘Attach Files’

  • Click ‘Select Document’.
  • Choose the Customs Form from the drop down list.
  • Click on ‘download’.